Paach Baii
We are located at
69-71 High St, Lees, Oldham OL4 3BN, UK
Reviews
We have just had one of THE best meals we have ever had at tonight's Balti Night. The Food was amazing and the staff friendly & welcoming We will most certainly return now you can dine in again
Ordered over £60.00 worth of food tonight, and have spent over £200 in the past as it's my favourite Indian restaurant in Lees usually. I rang up because they had sent a small tikka massala sauce instead of a large chicken tikka massala curry. I explained what had happened and was met with a man on the phone claiming he had made the curry and there was no way they had sent the wrong item. I asked if there was a way they could have left it on the side or the orders had gotten mixed up or something. Continued to say he'd made it, which I found hard to believe that a chef was also dealing with customer service calls. Told me he'd speak to his manager and then put the phone down without taking my details. I rang back about 10 mins later and the same person started shouting at me as I politely explained again what had happened, offering to send photos and was met with more aggression. I said you're implying that I'm lying, Why would I when I'm a loyal customer? I'm aware that some people do lie to get free things, but the unwillingness to even hear me out was so unprofessional and to just ignore the fact that you've taken my money and haven't delivered the service. He then put the phone down on me, he was so rude. And by the sounds of things from previous reviews they do this regularly I assume to make more money which is theft. I will never eat here again, I always recommended this place to everyone but they really don't care about their customers and as someone who has worked in hospitality for years I understand how difficult the line of work can be, but the treatment I got tonight was not only rude but illegal. Really poor.
Ordered for 4 people. 1 person's meal wasn't delivered. Called restaurant to complain and was hung up on twice as well as being shouted at that the missing item was delivered (when it wasn't). This has soured previous good experiences with the restaurant and will be ordering elsewhere in future.
Updated 2023 review. Disappointed tonight, food half hour later than delivery advised, discount has gone from website unless you collect. Meat quality still very good. Chips were terrible, barely cooked had to go in airfryer plus the chips portion size was laughable compared to others used. Not far off a large fried from McDs
Food absolutely spot on and vast menu and can choose what time to get delivered on there website
Opening Hours
Monday: 5:00 – 11:00 PM
Tuesday: Closed
Wednesday: 5:00 – 11:00 PM
Thursday: 5:00 – 11:00 PM
Friday: 5:00 – 11:00 PM
Saturday: 5:00 – 11:00 PM
Sunday: 5:00 – 11:00 PM